Terms and Conditions

These terms are intended to form an agreement between you and [Owner to insert the full legal or sole-trader name, any trading name and registration details that apply], trading as Future Forge Academy.

Business address: [Owner to insert the approved business address]. Contact email: [Owner to insert the monitored support email].

Future Forge Academy is intended to provide project-based online STEM learning. The website currently describes one-off packs of prepaid learning time rather than a recurring subscription.

• The pack name, included minutes, total GBP price and other checkout details shown immediately before payment form part of the order.
• Learning time may be used only for eligible services and projects made available by Future Forge Academy.
• [Owner and legal adviser to define pack validity, any expiry, transfer rules and whether unused time has a cash value.]

A purchase must be made by an adult who is authorised to buy the service and to manage the relevant learner information. Account details must be accurate and kept secure.

[Owner and safeguarding/legal advisers to approve the purchaser age, parental-responsibility, learner-consent and account-sharing rules.]

Card checkout is intended to be hosted and processed by Stripe. Future Forge Academy should credit learning minutes only after the server has received and validated Stripe's payment confirmation. A browser success screen by itself does not prove payment.

• No recurring charge should be created for a one-off learning-time pack.
• An order may be rejected or paused where payment, identity, pricing or security checks require review.
• [Legal adviser to approve precisely when the contract is formed and the durable post-purchase confirmation wording.]

A booking request is not a confirmed lesson until Future Forge Academy confirms it. Available times, tutor availability and suitability checks may affect confirmation.

Confirmed or completed sessions may reduce the learning-time balance. Cancelled or declined requests must be handled in line with the approved cancellation policy and the account ledger.

[Owner to approve booking notice periods, late-arrival and no-show treatment, tutor cancellation, rescheduling and how minutes are reserved or released.]

The draft Refunds and Cancellations Policy explains the intended process. It does not remove or reduce any statutory consumer right.

[Qualified UK legal review is required before accepting any live order, including approval of service-start consent and statutory cancellation wording.]

Users must not misuse the website, attempt unauthorised access, interfere with lessons, harass another person, upload unlawful or harmful material, or infringe another person's rights. Access may be restricted where reasonably necessary to protect learners, staff, the service or other users.

[Owner and safeguarding adviser to approve a complete learner code of conduct, safeguarding route and escalation process.]

Unless stated otherwise, learning materials and website content are intended for the purchaser's household learning use only. They must not be sold, republished or commercially redistributed without permission.

Learners retain ownership of their original work, subject to the permissions needed to deliver and review it. [Owner and legal adviser to confirm the final licence terms, portfolio permissions and treatment of third-party materials.]

Online services can be affected by maintenance, internet outages and events outside reasonable control. Any limitation or exclusion of liability must be fair, legally enforceable and must not exclude liability that cannot lawfully be excluded.

[Qualified UK legal adviser to draft and approve the final liability, service-availability and force-majeure clauses for this business.]

Nothing in these terms is intended to limit rights that UK consumer law gives you. If an approved policy conflicts with a right that cannot legally be limited, that statutory right takes priority.

Material changes should be communicated in a durable form and should not retrospectively remove rights attached to an existing purchase. The approved version and effective date must be retained for each order.

Governing law and court jurisdiction: [Qualified legal adviser to insert wording appropriate to the owner's verified place of business and the customer's mandatory consumer rights.]

Questions or complaints should be sent to [Owner to insert the monitored support email]. The owner must also approve the complaint response times and any alternative dispute-resolution information that must be provided.